THE BHTP & TRAVELEX PARTNERSHIP. BUILT FOR INNOVATION.

Travel agents, we've made some changes. Learn how this partnership affects you.

See our FAQs

Our E&O coverage isn’t changing. Want to know more?

WHAT IS THE PARTNERSHIP?

Berkshire Hathaway Travel Protection and Travelex Insurance Services have partnered to provide innovative travel protection plans to travel providers and their clients. We have transitioned BHTP partners to Travelex so they can sell Travelex travel insurance products.

If You Have E&O, It Isn't Changing.

If you haven't already considered protecting your travel business, learn why E&O is a good idea for travel agents and how it can protect you.

GETTING IN TOUCH

For questions, contact BHTP’s Account Administrator, Christine Sapa, at sales@bhtp.com, o844-411-2837.

If you are unable to reach Christine, please call
 844-411-BHTP for assistance, or visit our FAQ section. 

Christine Sapa
Account Administrator
 sales@bhtp.com 
844-411-2837

Travel-Agent FAQ

Why did BHTP partner with Travelex?

The Berkshire Hathaway Travel Protection (BHTP) and Travelex Insurance Services (Travelex) partnership joins these two travel insurance industry leaders, bringing together the financial strength, product underwriting, and superior claims handling of BHTP with the extensive sales and marketing expertise and vast, long-standing travel provider network of Travelex. Together we will deliver innovative travel protection plans with the exceptional service our clients have come to expect.

How does this partnership affect me/my agency?

While we have transitioned most of our current travel insurance partners to Travelex and will no longer be able to provide them access to Berkshire Hathaway Travel Protection products, BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan can continue to offer ExactCare Extra until Travelex is able to offer a plan that mirrors the fixed benefit coverages of ExactCare Extra.

There have been no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies.

Should you have any questions or need assistance with existing, previously-sold BHTP policies, Christine Sapa is your direct contact at BHTP. Please contact Christine at sales@bhtp.com or at 844-411-2837.

 

Who is my account representative and how can I get their contact information?

Christine Sapa is your direct contact at BHTP.  Should you have any questions or need assistance with existing, previously sold BHTP travel insurance policies, contact Christine at sales@bhtp.com or at 844-411-2837.

 

Can I still offer BHTP products to my clients?

Under the terms of the partnership agreement with Travelex, some partners no longer have access to Berkshire Hathaway Travel Protection products.  However, BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan can continue to offer ExactCare Extra until Travelex is able to offer a plan that mirrors the fixed benefit coverages of ExactCare Extra.

Your new Travelex regional sales manager should have contacted you to introduce themselves and facilitate the contracting and appointment process to offer Travelex travel insurance plans underwritten by Berkshire Hathaway Specialty Insurance. Your regional sales manager should also have scheduled product training and finalized the transition. 

To contact your Travelex regional sales manager or request information regarding the Travelex travel insurance plans, please contact Travelex directly at: 
salesdevelopment@travelexinsurance.com
Or call toll-free: 
800-537-8052

 

When is the hard date of when I can no longer sell BHTP?

If you don’t currently sell ExactCare Extra®, you should already have lost the ability to offer BHTP travel insurance products to your customers, beyond the policies you have already booked. If you're unsure if this applies to you, please contact us at sales@bhtp.com or at 844-411-2837.

There have been no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies.

Your Travelex regional sales manager should have introduced themselves and facilitated the contracting and appointment process for you to offer the Travelex travel protection plans underwritten by Berkshire Hathaway Specialty Insurance. They should also have scheduled product training and assisted with finalizing the transition. If this did not occur, please contact Travelex directly.

To contact your Travelex regional sales manager or request information regarding the Travelex travel insurance plans, please contact: 
salesdevelopment@travelexinsurance.com 
Or call toll-free: 
800-537-8052

 

What does this mean for my Agent Portal account?

There have been no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies. 

Some partners can no longer access BHTP products in Agent Portal and offer them to new customers. However, existing BHTP partners who currently sell BHTP’s ExactCare Extra® plan can continue to offer ExactCare Extra until Travelex is able to offer a plan that mirrors the fixed-benefit coverages of ExactCare Extra. If you're unsure if this applies to you, please contact us at sales@bhtp.com or call 844-411-2837.

 

What does this mean for policies I have in the future – covering trips in 2018, 2019, and beyond?

There will be no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies. If you have questions regarding existing policies, please direct them to sales@bhtp.com or call 844-411-2837.

I booked a BHTP policy for a client traveling in Summer 2018. If they have a claim, who will be handling it?

Nothing will change with how claims are administered for BHTP policies. Berkshire Hathaway Specialty Insurance will continue to process all BHTP travel insurance claims, regardless of when they were purchased or a traveler’s travel dates. We recommend having your customers file their own claims. If you or your client insists on you filing the claim, please have your client's identification, contact, and travel and policy information available when you initiate the claim. If you have questions, please call 844-411-BHTP and we'll talk you through the process.

 

Where can I receive product materials?

BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan can continue to offer ExactCare Extra until Travelex is able to offer a travel insurance plan that mirrors the fixed benefit coverages of ExactCare Extra. If this applies to you, and would like to request ExactCare Extra product material, please visit the Training tab in Agent Portal, contact us at sales@bhtp.com, or call 844-411-2837.

To contact your Travelex regional sales manager or request information regarding the Travelex travel insurance plans, please contact Travelex directly at: 
salesdevelopment@travelexinsurance.com 
Or call toll-free: 
800-537-8052

 

If you have questions, please contact your Account Administrator directly at sales@bhtp.com, or call 844-411-2837.

STATE OF TRAVEL INSURANCE 2018

Are younger travelers set to take over the travel insurance market? Where are they going? What are they buying? Discover for yourself. Download the 2018 edition of our award-winning “State of Travel Insurance” report to learn more.

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