THE BHTP & TRAVELEX PARTNERSHIP. BUILT FOR INNOVATION.

Travel agents, we've got some changes ahead. Learn how this partnership affects you.

WHAT IS THE PARTNERSHIP?

Berkshire Hathaway Travel Protection and Travelex Insurance Services have formed a partnership to provide innovative travel protection plans to travel providers and their clients. We have been working to transition our current BHTP partners to Travelex so they can sell Travelex travel insurance products.

Getting IN TOUCH AFTER DEC. 29, 2017

After Dec. 29, 2017, you will no longer have access to your BHTP Account Representative. For questions, contact your new Account Administrator, Christine Sapa, at sales@bhtp.com, or  (844) 411-2837.

If you are unable to reach Christine, please call  (844) 411-BHTP for assistance, or visit our FAQ section

 

Christine Sapa
Account Administrator
 sales@bhtp.com
(844) 411-2837

Travel-Agent FAQ

General Questions
Why is BHTP partnering with Travelex?

The Berkshire Hathaway Travel Protection (BHTP) and Travelex Insurance Services (Travelex) partnership joins these two travel insurance industry leaders, bringing together the financial strength, product underwriting, and superior claims handling of BHTP with the extensive sales and marketing expertise and vast, long-standing travel provider network of Travelex. Together we will deliver innovative travel protection plans with the exceptional service our clients have come to expect.

How does this partnership affect me/my agency?

As of Dec. 29, 2017, Christine Sapa will be your direct contact at BHTP.  Should you have any questions or need assistance with existing, previously-sold BHTP policies, please contact Christine at sales@bhtp.com or at (844) 411-2837

Effective March 1, 2018, under the terms of this partnership agreement with Travelex, we will no longer be able to provide you access to Berkshire Hathaway Travel Protection products. During the first quarter of 2018 we will be working with Travelex to transition our current travel insurance partners to Travelex. 

Who is my account representative and how can I get their contact information?

As of Dec. 29, 2017, Christine Sapa will be your direct contact at BHTP.  Should you have any questions or need assistance with existing, previously-sold BHTP travel insurance policies, please contact Christine at sales@bhtp.com or call (844) 411-2837.

 

Can I still offer BHTP products to my clients?

Effective March 1, 2018, under the terms of the partnership agreement with Travelex, some partners will no longer have access to Berkshire Hathaway Travel Protection products.  

During the first quarter of 2018, your new Travelex regional sales manager will be contacting you to introduce themselves and facilitate the contracting and appointment process to offer the Travelex travel insurance plans underwritten by Berkshire Hathaway Specialty Insurance. At that time your regional sales manager will work with you to schedule product training and assist with finalizing the transition. 

BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan will be able to continue to offer ExactCare Extra until Travelex is able to offer a plan that mirrors the fixed benefit coverages of ExactCare Extra. We anticipate this will occur sometime in second quarter of 2018. 

 

When is the hard date of when I can no longer sell BHTP?

If you don’t currently sell ExactCare Extra®, you will no longer have access to BHTP travel insurance products starting March 1, 2018. If you're unsure if this applies to you, please contact us at sales@bhtp.com or at (844) 411-2837.

During the first quarter of 2018, your new Travelex regional sales manager will be contacting you to introduce themselves and facilitate the contracting and appointment process for you to offer the Travelex travel protection plans underwritten by Berkshire Hathaway Specialty Insurance. At that time your regional sales manager will work with you to schedule product training and assist with finalizing the transition. 

What does this mean for my agent portal account?

There will be no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies.

Some partners will no longer be able to access Berkshire Hathaway Travel Protection products in Agent Portal to offer their clients for future trips. However,  BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan can continue to offer ExactCare Extra until Travelex is able to offer a plan that mirrors the fixed-benefit coverages of ExactCare Extra. We anticipate this will occur sometime in the second quarter of 2018.  If you're unsure if this applies to you, please contact us at sales@bhtp.com or call (844) 411-2837.

 

What does this mean for policies I have in the future – covering trips in 2018, 2019, and beyond?

There will be no changes to the way you currently log in to view and edit travel insurance policies and claims in Agent Portal. Understanding that many of your customers have BHTP-insured trips booked into 2018, 2019, and beyond, we want to make sure you have access to the tools you need in Agent Portal to manage those policies. If you have questions regarding existing policies, please direct them to sales@bhtp.com or call (844) 411-2837.

 

I booked a BHTP policy for a client traveling in Summer 2018. If they have a claim, who will be handling it?

Nothing will change with how claims are administered for BHTP policies. Berkshire Hathaway Specialty Insurance  will continue to process all BHTP travel insurance claims, regardless of when they were purchased or a traveler’s travel dates. We recommend having your customers file their own claims. If you or your client insists on you filing the claim, please have your client's identification, contact, and travel and policy information available when you initiate the claim. If you have questions, please call (844) 411-BHTP and we'll talk you through the process.

 

Where can I receive product materials?

Some partners will no longer have access in Agent Portal to Berkshire Hathaway Travel Protection products for clients' future trips. However, BHTP travel partners who currently sell BHTP’s ExactCare Extra® plan will be able to continue to offer ExactCare Extra until Travelex is able to offer a travel insurance plan that mirrors the fixed benefit coverages of ExactCare Extra. For ExactCare Extra product material, please visit the Training tab in Agent Portal, contact us at sales@bhtp.com, or call (844) 411-2837.

 

If you still have questions, please contact your Account Administrator directly at sales@bhtp.com, or  (844) 411-2837.

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